Visa bookings can be cancelled by contacting our Toll-Free Number.
If you have applied for multiple visas or for several individuals, please clearly specify which visa(s) you wish to cancel.
Once the cancellation is confirmed offline, the eligible refund amount—after deducting applicable cancellation charges—will be credited back to the original payment account.

If you cancel after 24 hours of booking your visa.
If you cancel after our agent has visited for document verification.
If you cancel after your documents/passport have been submitted to the respective embassy.
Rescheduling & Additional Document Verification Visits
Customers are entitled to one free rescheduling of the agent’s visit for physical verification and collection of documents.
Any further rescheduling will incur a $20 charge per visa.
Our agents will confirm the readiness of your documents before their visit. If documents are incomplete during the visit and an additional visit is required for verification or collection, a $20 (including GST) charge will apply.

If you have applied for a visa to a country that has outsourced visa collection to VFS Global or similar agencies, their own cancellation and refund policies will apply for rescheduling or no-show cases.
In case of a no-show at the visa collection centre, V2F will assist you in rescheduling your appointment after payment of the applicable rescheduling fee.
This rescheduling fee varies by country, city, and visa centre where the application is submitted.

Refunds will be processed within 48–72 hours and credited to the original mode of payment.
The company reserves the right to modify or update the cancellation and refund policy, either temporarily or permanently, without prior notice.

Cancellation Policy